Legal Information — Nexovibe (Australia)

This page explains our legal terms, consumer rights under Australian law, cancellation & refund policy, complaint handling, ABN and regulatory notices.

Consumer Rights Complaints

Australian Consumer Law & Guarantees

Nexovibe operates in Australia and complies with the Australian Consumer Law (ACL). Our services are delivered with due care and skill and fit for purpose. If a service fails to meet a consumer guarantee, you may be entitled to a remedy such as re-performance or refund.

Services are provided by qualified practitioners using hygienic techniques.
Claims related to service quality should be raised within a reasonable time to allow investigation.
We do not exclude consumer guarantees where not permitted by law.

For more information see the ACCC website or contact us directly.

Cancellation & Refund Policy

To keep our schedule fair for all clients we request that cancellations be made at least 48 hours before the appointment. Late cancellations or ***-shows may incur a fee up to the cost of the booked treatment.

If you are dissatisfied with a treatment, contact us promptly. We will assess the situation and may offer a re-performance, partial or full refund in accordance with ACL.

Reschedule or cancel via phone: +61 47 583 92 01.
Refunds are processed to the original payment method within 14 business days when approved.
Records of complaints and outcomes are retained for audit and continuous improvement.

Privacy & Data Handling

We collect basic contact and appointment information to deliver services. Personal data is handled under our Privacy Policy and stored securely. You can view our full policy at privacy.html.

We retain records to comply with taxation and health regulations (including treatment records) and for complaint resolution as required by law.

Representative staff image — used for identification and staff transparency.

Complaints Procedure

If you have a complaint about a service, please provide details below. We will acknowledge receipt within 3 business days and aim to resolve your complaint within 15 business days. If the matter remains unresolved, external dispute resolution options are listed below.

Step 1: Submit details using the form (right) or call us.
Step 2: We investigate, may request further information, and propose a remedy.
Step 3: If unresolved, you can contact the NSW Fair Trading / ACCC or an appropriate industry Ombudsman.

Alternative Dispute Resolution (ADR) providers may be appropriate depending on the complaint.

Complaint submission

Frequently Asked Legal Questions

Refunds are considered case-by-case and processed in line with ACL. Approved refunds are issued to the original payment method.

Notify us immediately. Seek medical attention if needed. We will work with you to address the outcome and potential remedies under our policies and ACL.

We retain client records for a minimum period required by law and for complaint resolution. Specific retention periods depend on the record type.

Business & Regulatory Notices

Trading name: Nexovibe
ABN: 18 764 923 501
Address: 27 King Street, Brisbane QLD 4000
Phone: +61 47 583 92 01
Email: Nexovibe@gmail.com

This information is provided to comply with Australian legal requirements and to assist clients with regulatory enquiries.