Privacy Policy

Last updated: 2026-05-26

This Privacy Policy describes how Nexovibe handles personal information in Australia. We follow principles consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). The aim is to explain what we collect, why we collect it, how we use it, how long we keep it, and the choices available to you.

Information we collect may include contact details (such as name, phone number, and email), appointment preferences, service history, feedback you provide, and limited health or sensitivity notes that you choose to share for treatment suitability. We may also gather device and usage information, including pages viewed, browser type, approximate location, and referral sources, using analytics tools and cookies.

We collect information directly from you during bookings, consultations, and communications, as well as through our website forms and analytics. The primary purposes are to manage appointments, deliver services, personalise recommendations, improve our operations, and communicate updates that you request or reasonably expect. We may use de‑identified data to understand service demand and enhance training.

Disclosure of personal information occurs only where necessary. Typical examples include booking platforms, payment processors, customer communication tools, and professional service providers supporting our business. Where suppliers handle personal information on our behalf, we expect them to apply appropriate safeguards that align with Australian standards. If information is stored or processed outside Australia, we take reasonable steps to ensure protections comparable to those required under the APPs.

We retain personal information for periods consistent with operational needs, legal obligations, and dispute resolution. When information is *** longer required, we take reasonable steps to delete or de‑identify it. We implement administrative, technical, and physical measures designed to reduce risks such as unauthorised access, alteration, or misuse. While *** approach can eliminate every risk, we work to maintain a security posture proportionate to the sensitivity of the information involved.

Your choices include accessing and correcting personal information that we hold, opting out of direct marketing, and adjusting cookie preferences within your browser. If you wish to make a request, contact us using the details below. We will respond within a reasonable timeframe and may ask for verification to protect your privacy. If a request is complex, we will keep you informed about expected timeframes.

Our website may contain links to our own internal pages, including service explanations and policies. Each linked page is intended to provide clear context about treatments, hygiene standards, expectations, and suitable aftercare. Please review these resources if you are considering a treatment path and would like practical guidance about preparation and recovery.

Children’s information is handled with particular care and should be provided by a parent or guardian when relevant to a booking. We encourage families to share only information necessary for safe and appropriate service delivery.

If you have concerns about our handling of personal information, contact us first so we can assist. You may also raise a complaint with the Office of the Australian Information Commissioner (OAIC). We aim to resolve matters constructively and to outline any steps we will take to address issues raised.

Contact details: Nexovibe, 27 King Street, Brisbane QLD 4000. Phone: + (61) 47 583-92-01. Email: Nexovibe@outlook.com. For general enquiries about appointments or service options, you can also visit our Contact page.